Legal
Privacy policy
How personal data submitted through this website is handled. See also our terms of service and legal & AI transparency notices.
Who is responsible
FIDEVO/AI LABS LIMITED (company number 17386840), registered in England and Wales, is the controller for personal data collected through this website. Registration details for the companies named on this site are listed on the legal page.
What we collect
Data you submit yourself through contact or enquiry forms and the site assistant - typically your name, email address, company, and the content of your message. We also process basic technical data such as IP address and browser information needed to serve and secure the site.
Why we use it
To reply to your enquiry, to provide and secure the website, and to keep records of business correspondence. We do not sell personal data.
Legal bases
Depending on the case, we rely on your consent, on steps taken at your request before entering a contract, on the performance of a contract, or on our legitimate interest in operating and securing the site and responding to business enquiries.
Processors and transfers
We use third-party providers for hosting, database, email, and AI assistant functionality. They process data on our instructions under contract. Where data leaves the EEA, it is transferred under appropriate safeguards.
Retention
We keep enquiry and correspondence data only as long as needed for the purpose it was collected for, and afterwards only where a legal obligation requires it.
Your rights
Under the UK GDPR and the EU GDPR you can request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interest. Where processing is based on consent, you can withdraw it at any time. You may lodge a complaint with the UK Information Commissioner's Office (ICO), or, if you are in the EEA, with your local supervisory authority.
Cookies and local storage
This site uses storage strictly needed to operate its features, such as remembering an assistant conversation in your browser. You can clear this at any time through your browser settings.
AI assistant
Messages you send to the site assistant are processed to generate a reply and may be stored where you explicitly share contact details so we can follow up. Do not submit sensitive personal data through the assistant.
Contact
To exercise your rights or ask a privacy question, write to FIDEVO/AI LABS LIMITED, company number 17386840, registered in England and Wales, using the contact route published on this site.